Server guides
Getting Help
There are two ways to reach staff: /report in the city for what's happening now, and a ticket on Discord for everything else.
In the city
Type /report to open the report menu. Say who's involved (their server ID), what happened and when, and staff on duty see it straight away.
Need someone's ID? /ids shows the server IDs of the players around you for a few seconds.
Reports are for rule breaks and getting help in the moment, not for chatting with staff.
On Discord
Open a ticket by messaging the Dash Networks bot, or with the panel in #open-a-ticket on our Discord.
- The bot asks you to confirm, then opens your ticket.
- Staff reply in the same DMs. A ✅ on your message means staff have it.
- Keep writing in that DM: everything goes to the same ticket until it's closed.
Where to take it
| What it's about | Where it goes |
|---|---|
| A rule break in the city | /report |
| Stuck, bugged or need staff right now | /report |
| A bug or a broken script | A ticket |
| Items, money or a car lost to a bug | A ticket. A Moderator checks it and an Admin decides. |
| A problem with a store purchase | A ticket |
| A complaint about staff | A ticket. An Admin handles it. |
| A ban appeal | A ticket. See Appealing a Ban. |
Please don't
- DM staff for help. Open a ticket, so whoever is on duty can pick it up.
- Open more than one ticket for the same problem.
- Ask for staff in public channels. Report it instead.